Ecobike X-City

Of course! You are welcome to visit our showroom at Tržaška cesta 222, 1000 Ljubljana, where you can test selected products in person. We are open Monday to Friday from 9:00 to 19:00 and on Saturdays from 10:00 to 16:00. We are closed on Sundays and public holidays.

To ensure the availability of the product you would like to test, please give us a call in advance. This will allow us to confirm if the product is available and prepare everything for your visit.

• Debit and credit cards (Visa, MasterCard, American Express, Discover & Diners Club)
• PayPal
• Bank transfer
• Installment payment – NLB Buy&Go (for Slovenian and foreign residents and sole proprietors), LeanPay (only for Slovenian residents), Diners (only for Slovenian residents and sole proprietors in the physical store)
• Payment on delivery with cash or card (for orders up to €999.99 within Slovenia)
• Personal pickup at the warehouse in Ljubljana (only for selected products)

1. First, add the product to your cart and click "Checkout".
2. Enter the required information: first name, last name, address, email, and phone number.
3. Next, select NLB Buy&Go as your payment method.
4. Within 1 minute, you will receive an email with a proforma invoice and clear instructions on how to submit the application for installment payments.

1. Add the desired products to the cart and proceed to checkout.
2. Select LeanPay as the payment method (available only for deliveries within Slovenia).
3. Select the number of installments (from 3 to 84 months). Review the detailed repayment plan and the costs displayed by LeanPay, then confirm.
4. Complete the quick application:
   – Enter or confirm your personal and income information
   – Receive a one-time SMS code (OTP) and digitally sign the contract

Instant decision! Upon approval, you will be automatically redirected back to eVolt.si, where your order will be confirmed.

European Union (EU)

We currently offer delivery within Slovenia and to all member states of the European Union (EU), with the exception of Malta, Cyprus, the Åland Islands, the Greek islands, the Canary Islands, the Balearic Islands, Sicily, and Sardinia.

Please note that delivery to the Croatian islands is only possible for products weighing less than 31.5 kg.

International shipping (outside the EU)

We also provide international shipping to select countries outside the EU, including the United Kingdom, Switzerland, Norway, Serbia, Bosnia and Herzegovina, and others.

If you wish to order from one of these countries, please contact us in advance so we can provide you with the most accurate and cost-effective shipping quote.

For more information, please see our shipping policy.

Order Processing Time:

We typically process orders within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Standard Shipping Times:

• Within Slovenia: shipping usually takes 1–7 business days after processing and dispatch.
  
• Within the EU (outside of Slovenia): shipping usually takes 5–10 business days after processing and dispatch.
  
• Outside the EU: shipping usually takes 7–14 business days after processing and dispatch.
  

Please note that shipping times are estimates and may be affected by factors beyond our control – such as holidays, a high volume of orders, or unforeseen logistical issues.

In case of significant delays, we will notify you immediately via email.

For more information, please see our shipping policy.

For deliveries within the European Union (EU), shipping costs vary depending on the country of dispatch, the destination country, and the weight of the package. The applicable shipping costs will be calculated and displayed at checkout, before you complete your order.

For deliveries outside the EU, shipping costs are calculated individually upon request and are not displayed during checkout. If you would like to receive a shipping quote to a country outside the EU, please contact us via e-mail.

For more information, please see our shipping policy.

You have the right to cancel your purchase within 14 calendar days of receiving the goods. To do so, please send us an email with a clear written notice of your withdrawal from the contract.

Returning the Shipment

In the case of returning a defective or damaged product upon receipt, the return within 14 days is free of charge for the buyer.

In the case of returning an undamaged or flawless product, the return costs are covered by the buyer.

Upon return, we will deduct from the refund amount either:

(a) the actual carrier costs applicable at the time of the return, or

(b) the corresponding amount from the return costs table (whichever is lower).

Product Condition

You may inspect the product as you would in a physical store. Any use beyond this may result in a reduction of the refund value.

Refunds

All eligible payments, including standard delivery costs, will be refunded within 14 days of receiving the returned product, using the same payment method, unless otherwise agreed.

Please note that some products are non-returnable. For complete details, please see our Return and Refund Policy.