FAQs

Yes, we do. Our physical showroom is located at Tržaška cesta 222, 1000 Ljubljana, and spans over 200 m², making it one of the largest electric micromobility showrooms in Slovenia.

Here, customers can view our entire product range, try out over 40 electric vehicles from renowned brands, and even take selected models for a test ride before purchasing.

We also have spare parts, accessories, and expert on-site advice available.

Our store is located at Tržaška cesta 222, 1000 Ljubljana, Slovenia, just a 10-minute drive from the center of Ljubljana.

Our store is open:

• Monday to Friday from 9:00 to 19:00 and
• Saturdays from 10:00 to 16:00.
• On Sundays and holidays, we are closed.

Yes — eVolt has an official service center for service, warranty cases, and repairs at Tržaška cesta 222, 1000 Ljubljana, as well as more than 10 partner service centers across Slovenia.

We accept the following payment methods:

• Debit and credit cards (Visa, MasterCard, American Express, Discover & Diners Club)
• PayPal
• Bank transfer
• Installment payment – NLB Buy&Go, LeanPay (for Slovenian residents only), Diners (for Slovenian residents only)
• Personal pickup at our warehouse in Ljubljana

Yes, of course! We offer installment payment through three providers: NLB Buy&Go, LeanPay, and Diners.

Approval conditions:

• Financing up to €15,000 for Slovenian citizens and up to €8,000 for foreign nationals.
• Available for individuals aged 18–80 years.
• Slovenian citizens must have permanent residence in Slovenia, be employed or retired, have a Slovenian bank account (TRR), and a mobile phone at the time of concluding the contract.
• Foreign nationals with regulated residence in Slovenia meet the same financial conditions (income, bank account, mobile phone), but can apply for up to €8,000.

Repayment options:

• Purchases can be divided into up to 84 equal installments, with the first installment due the following month.
• Installments are paid via direct debit (SEPA Direct Debit).
• Early repayment is possible via an online form.

What do you need to submit an application?

• A valid personal identification document.
• For higher amounts, also a bank statement or payslip showing: name, bank account (TRR), and income (salary, net earnings).

Cash on delivery is not available. You can pick up products in person at our showroom at Tržaška cesta 222, Ljubljana.

You can change or cancel your order as long as it hasn't been dispatched yet — in which case we will issue a full refund.

If the package has already been handed over to the carrier, cancellation is no longer possible, but you can return it within 14 days of receipt in accordance with our return policy.

The cost of return shipping is covered by the buyer, except in the case of a damaged or incorrect product.

For all changes or assistance, please contact us as soon as possible at info@evolt.si.

Check your limit here.

First, add the product to your cart and click "Checkout". Enter the required information: first name, last name, address, email, and phone number. Then, for the payment method, select Installment payment: NLB Buy&Go.

Within 1 minute, you will receive an invoice and clear instructions on how to submit your installment payment application by email.

You can apply for an NLB Buy&Go quick loan as a natural person if:

• You are a citizen of the Republic of Slovenia (up to €15,000) or a foreign national (up to €8,000) under the conditions described here;
  
• You are at least 18 years old and no more than 80 years old at the time of concluding the contract;
• You have permanent residence in the Republic of Slovenia;
• You are regularly employed (receiving a salary) or a pensioner (receiving a pension);
• You are the holder of a payment account (TRR);
• You have a mobile phone at the time of concluding the contract.
  

The NLB Buy&Go quick loan (up to €10,000) is also available to self-employed individuals. They can quickly obtain a loan if:

• They have been operating for at least one year;
• They provide bank statements for the last 3 months, showing income from their activity.
  

Notes:

• A borrower who is a citizen of the Republic of Slovenia must be employed by an employer based in the Republic of Slovenia, the EU, or Switzerland.
• A borrower who is a foreign national must be employed by an employer in the Republic of Slovenia for at least the duration of the loan.
• A retired borrower must receive their pension through ZPIZ, but can also receive annuities or a pension from abroad.
• A borrower must have an open TRR with a bank based in the SEPA area, to which they receive income from salary or pension.
• The NLB Buy&Go service is carried out in accordance with the Terms of Use. Fulfilling the conditions does not guarantee loan approval.
• Approval depends on the assessment of creditworthiness in accordance with the policies of NLB Buy&Go and Summit Leasing Slovenija.

For a total exposure of NLB Buy&Go loans up to 5,000 €*, with a repayment period of up to 84 months, you need:

• Personal document (ID card or passport),
• Bank card,
• Tax number,
• Smartphone.
  
  * Valid if you are over 25 years old.
  

For a total exposure of NLB Buy&Go loans up to 10,000 €, with a repayment period of up to 84 months, you need:

• Personal document (ID card or passport),
• Tax number,
• Smartphone,
• Last bank statement.
  

For a total exposure of NLB Buy&Go loans up to 15,000 €, with a repayment period of up to 84 months, you need:

• Personal document (ID card or passport),
• Tax number,
• Smartphone,
• Last three bank statements,
• Payslip received by the borrower in the previous month.

Yes! As a foreign citizen, you can divide your purchase into up to 84 installments, with a total purchase value of up to €8,000. You must meet the following conditions:

• At the time of signing, you are at least 18 and no more than 80 years old;
• You have registered residence in Slovenia;
• You are permanently employed by an employer based in Slovenia for at least the duration of the loan and receive your salary in EUR;
• You are the holder of a payment account (TRR) opened with one of the banks in Slovenia;
• You have a mobile phone at the time of signing the contract.
  

Documentation for loan approval up to €5,000:

You need to submit:

• Certificate from the administrative unit (UE) confirming permanent or temporary residence registration,
• Proof of employment for at least the duration of the loan,
• Latest bank statement,
• Appropriate pay slip.
  

Documentation for loan approval from €5,000 to €8,000:

You need to submit:

• Certificate from the UE confirming permanent or temporary residence registration,
• Proof of employment for at least the duration of the loan,
• Last three bank statements, showing that the average salary income in the last 3 months is higher than €1,500,
• Appropriate pay slip.
  

Notes:

The NLB Buy&Go service is provided in accordance with the Terms of Use. Meeting the conditions does not guarantee loan approval. Approval is decided based on a creditworthiness assessment in accordance with the policies of NLB Buy&Go and Summit Leasing Slovenija.

You can read all frequently asked questions about NLB Buy&Go installments payment here.

Check your limit here.

You can read all frequently asked questions about LeanPay installment payments here.

European Union (EU)

We currently offer delivery in Slovenia and to all European Union member states, with the exception of:

• Malta
• Cyprus
• Åland Islands
• Greek Islands
• Canary Islands
• Balearic Islands
• Sicily
• Sardinia
  

Please note that delivery to Croatian islands is only possible for products weighing less than 31.5 kg.

International Shipping (outside EU)

International shipping is also available to selected non-EU member states, including:

• United Kingdom
• Switzerland
• Norway
• Serbia
• Bosnia and Herzegovina
• and other countries
  

If you wish to place an order from one of these countries, please contact us in advance so we can prepare the most accurate and cost-effective delivery calculation for you.

For deliveries within the European Union (EU), costs vary depending on the origin, country of delivery, and package weight. The applicable shipping costs will be calculated and displayed during checkout, before you place your order.

For deliveries outside the EU, shipping costs are calculated individually upon request and are not displayed at checkout.

For a delivery quote to countries outside the EU, please contact us via email.

For more information, please see our delivery policy.

Order Processing Time:

Orders are typically processed within 1–2 business days (weekends and holidays excluded) after receiving your confirmation email.

Standard Delivery Times:

• Slovenia: Delivery usually takes 2–7 business days after processing and dispatch.
• Within EU (outside Slovenia): Delivery usually takes 5–10 business days after processing and dispatch.
• Outside EU: Delivery usually takes 7–14 business days after processing and dispatch.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as holidays, increased order volume, or unforeseen logistical delays.

In case of significant delays, we will notify you promptly via email.

For more information, please review our delivery policy.

We partner with established delivery services such as DHL, GLS, FedEx, and DPD to ensure reliable and secure delivery of your orders.

The carrier used for your order depends on your location and the most suitable delivery option available.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

You can use this number to track the delivery status on the official website of the selected delivery carrier.

While we strive for timely delivery, unforeseen circumstances—such as bad weather, delivery service delays, or an increased number of orders—may cause delays.

In the event of a significant delay, we will notify you via email and provide updated delivery information.

You can check your order status at any time using the tracking number you received in your shipping confirmation email.

For further assistance, you can contact us at info@evolt.si

If a delivery attempt is unsuccessful due to the recipient's absence or an incorrect address, it is the buyer's responsibility to contact the delivery service and arrange for a redelivery attempt or personal pickup.

When placing an order, please ensure that the delivery address is accurate and complete to avoid any potential delivery issues.

If your order arrives damaged, please contact us within 48 hours of receipt at info@evolt.si and include:

• photos of the damage
• a detailed description of the issue

We will quickly find a suitable solution with you.

You can cancel your purchase within 14 days of receiving the goods with a clear written notification to our email address info@evolt.si.

In the event of a damaged or incorrect product, we arrange the return at no cost to the buyer; otherwise, the buyer covers the return costs (we deduct the lower amount between the actual carrier cost or the amount from the return table).

You can inspect the product as you would in a physical store; use exceeding normal inspection may reduce the refund amount.

The purchase price, including standard delivery, will be refunded within 14 days of receipt and inspection of the goods, using the same payment method.

To start the return process, please contact us at info@evolt.si. We will provide you with precise instructions on where and how to send the package.

Products sent to us without prior notification or return approval cannot be accepted.

Once we receive and inspect the returned product, we will inform you about the approval or rejection of your refund request.

If the refund is approved, we will return the purchase amount using the same payment method you used for the original purchase, within 14 business days.

Please note that your bank or card issuer may require additional time to process and post the refund to your account.

If more than 15 business days have passed since the return was approved and you have not yet received your refund, please contact us at info@evolt.si so we can check the status.

For all business inquiries, collaborations, partnerships, or wholesale opportunities, please contact our business development team directly at info@evolt.si.

We look forward to discussing collaboration opportunities with you.

Yes, a VAT invoice is available for all eligible purchases.

If you require a VAT invoice, please enter your company's VAT ID and full company name in the appropriate fields during the checkout process.

We will send your VAT invoice electronically, usually after you receive your package — to the email address you provided when placing your order.

If you experience any issues receiving your invoice, please contact us at info@evolt.si.

Yes, for larger orders and wholesale purchases, we can offer special prices and discounts.

If you wish to place a larger order, please contact us at info@evolt.si and specify the products and quantities you are interested in.

We will review your request and prepare a customized offer, along with all additional information regarding the processing of larger orders and possible discounts.

Yes, we offer spare parts for all electric vehicles available in our online store.

Our products are generally covered by a 1-year warranty. Some products also have a 2-year or longer warranty, which is specified in the description of the individual product.

For precise warranty information, please check the page of the product you are interested in.