General Terms and Conditions of EVOLT d.o.o.

1. General

The purpose of these General Terms and Conditions (hereinafter: terms and conditions) is to clearly define the rights and obligations of the provider and the users of the online center when using the online store, ordering, purchasing, and selling goods and services available in the online store, as well as the business relationship between the provider and the user of the online store.

As a buyer/user (hereinafter buyer or user) under these terms and conditions, any natural person who is a consumer, as well as a legal or natural person who is not a consumer and has made a purchase on the eVolt.si website, is understood, whereby certain rights stated in these terms and conditions belong only to buyers who are consumers, as explicitly defined in the individual chapters of these terms and conditions.

In accordance with the provisions of the law governing consumer rights in the offering, selling, and other forms of marketing of goods and services by companies, a buyer is a natural person who acquires or uses goods and services for purposes outside their professional or gainful activity.

The terms and conditions address the operation of the online store provider EVOLT, d.o.o. (hereinafter provider or eVolt), the rights of the user/buyer, and the business relationship between the provider and the buyer. These terms and conditions govern the sale of goods and services available in the online store.

A purchase made through the online store is considered a purchase made in accordance with the regulations applicable in the Republic of Slovenia.

Before completing the purchase or submitting the order, the buyer must confirm by clicking that they are familiar with and agree to these terms and conditions, otherwise the order cannot be submitted. The terms and conditions are available on the website https://www.evolt.si/splosni-pogoji/, and the buyer can download them to their electronic device via an internet connection; likewise, the terms and conditions will be sent to the buyer no later than upon ordering the goods to their email address.

2. Provider Information

3. Contacts

If you need general information or assistance regarding the online offer, use of the website, online orders, online delivery, or returns of goods, you can contact our staff from Mon – Fri, from 9:00 to 19:00 at the phone number 030 771 787 or write to us at Email: info@evolt.si.

4. Pickup Points

Tržaška cesta 222, 1000 Ljubljana, Slovenia.

5. Prices

Prices displayed at the web address www.evolt.si are subject to change without prior notice. All prices are in euros and do not include value-added tax. Prices do not include delivery costs or postage. These are stated when calculating the order value before electronic confirmation of the order.

Discount coupons are valid for selected products of the seller eVolt during specific periods. Discounts from multiple coupons cannot be combined.
Prices are not adjusted based on automated decision-making (price adjustment to the consumer's purchasing power, their profile based on past purchases, etc.).

6. Quantity

The purchase of products in the online store is possible in quantities suitable for households. EVOLT d.o.o. reserves the right not to deliver the ordered goods or to cancel the order in case of an excessive quantity of ordered products (by the same buyer/household).

7. Delivery

In the eVolt.si online store, we strive for the fastest possible delivery of ordered goods. Delivery of ordered goods is carried out within the period stated on the website next to the product itself. In the event that you have ordered goods that we cannot ship within the promised period due to unforeseen reasons, we will inform you of the new delivery period via the provided contact details.

The eVolt.si online store offers free delivery throughout Slovenia for all items, except for those where the delivery price is displayed at the end of the purchase, i.e., at the checkout, or it is explicitly stated that delivery is charged by agreement (larger items such as electric motorcycles, scooters, some heavier or larger bikes, etc., smaller items e.g., spare parts, accessories, etc.).

The eVolt.si online store uses various providers for delivery. For small to medium-sized packages weighing up to 40 kg, we use the services of the provider GLS / DPD. The provider GLS / DPD usually delivers packages within 1 to 7 business days (depending on whether the product is in stock in our warehouse in Ljubljana). In the case of packages exceeding 40 kg, we use the services of the provider UPS / FedEx or others. UPS / FedEx requires a maximum of 14 days for the delivery of such packages.

In the event that you are not at home at the time of delivery and do not pick up the package, any new shipment will be charged to you again. During holidays and weekends, the delivery period is extended by the number of non-working days.

8. Personal Pickup

Products purchased in the evolt.si online store can also be picked up personally at our pickup point at Tržaška cesta 222, 1000 Ljubljana. When the ordered goods are ready for pickup, we will inform you via email.

9. Payments

The eVolt.si online store allows the following payment methods:

1. By proforma invoice or UPN form
   Inform us in advance of your desire for a proforma invoice via email info@evolt.si or phone (+386) (0)30 771 787, and we will be happy to respond. We try to respond to orders with proforma invoice requests received on business days between 9:00 and 19:00 on the same day. You can also submit a request for a proforma invoice or payment via UPN form during the checkout process of your order. Once you confirm your order, we will automatically send you a proforma invoice via email.
2. By payment card
   Select the appropriate payment card from the list. You can choose from the following: Visa, Mastercard, Maestro, and American Express. To use payment cards, check with your bank if the card you wish to pay with is enabled for online payment functionality.
3. Installment payments - NLB Buy&Go, LeanPay, Diners, Klarna
   For installment purchases concluded directly online. The eVolt.si online store allows its customers to purchase in installments. This activity is performed independently by contractual partners NLB Buy&Go, LeanPay, Diners, Klarna.

Cash on delivery
Cash on delivery is currently disabled.

10. Contract

A distance contract is concluded between eVolt and the user based on organized distance selling. This organized distance selling is managed by eVolt, which exclusively uses means of distance communication (e.g., email and web or internet) for the purpose of concluding the contract up until the moment of its conclusion.

eVolt and the user regulate mutual rights and obligations when purchasing goods and services at a distance with these terms, which represent an integral part of the distance contract. Before concluding a distance contract, the user must familiarize themselves with the content of these terms and confirm agreement with the rights and obligations arising from these terms and with the obligation to pay.

By submitting an online order, the buyer confirms agreement with the payment and with these terms and conditions, which they unconditionally accept in full.

An order for the purchase of goods and services is generally concluded when the user of the online store receives an order confirmation via email, unless the conditions for an individual offer explicitly state otherwise. The user receives the terms for the purchase of goods and services and the confirmation of the completed order for goods and/or services at the email address they entered during registration or non-registration. The user can download these terms to their electronic device via an internet connection. eVolt does not store the texts of the contracts.

For any additional information, we are available at the phone number 030 771 787 or at the email address info@evolt.si.

11. Withdrawal from the Contract/Return of Goods

11.1. When purchasing at a distance (online purchase), the consumer has the right to withdraw from the contract within 14 days of purchase or receipt of the goods or digital content without stating a reason and return the product.

To exercise the right of withdrawal, the consumer must inform the provider of their decision to withdraw from the contract with an unequivocal statement (e.g., by a letter sent by mail to the address EVOLT d.o.o., Ob sotočju 4, 1000 Ljubljana or by email to info@evolt.si). The consumer sends any unequivocal statement from which it clearly follows that they are withdrawing from the contract. It is considered that the consumer has submitted the withdrawal statement on time if they send it within the period set for withdrawal from the contract. A copy of the invoice or other appropriate document must also be attached.

If the consumer has already received the goods or digital content supplied on a tangible medium and withdraws from the contract, they shall return it to the provider together with the associated packaging and documentation without undue delay or no later than 14 days after the notification of withdrawal from the contract. It is considered that the consumer returns the goods on time if they send them before the expiry of the 14-day return period. The consumer bears the direct costs of returning the goods.

If the consumer withdraws from the contract, the provider shall reimburse all payments received, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the cheapest standard form of delivery offered by the provider), without undue delay and in any case no later than 14 days from the day of receipt of the notification of withdrawal from this contract. The returned amount therefore also covers the standard delivery costs paid upon purchase of the goods. In the event that a non-standard delivery was chosen, the provider is not obliged to reimburse it to the consumer. We return the received payments to the consumer using the same payment method used by the consumer. If you agree to a transfer to your TRR (without additional costs) for the purpose of a faster refund of the purchase price, please indicate this on the form or statement with which you submit the withdrawal notice. In this case, the consumer does not bear any costs.

The seller has the right to withhold the refund of the purchase price until the returned goods are received or until proof is provided that the consumer has sent the product to the seller.

11.2. The consumer is liable for the reduction in the value of the goods if the reduction in value is the result of handling that is not strictly necessary to determine the nature, characteristics, and functioning of the goods, which is why it is recommended to the user that the goods be unused, undamaged, in an unchanged quantity, and in the original packaging (the latter especially to protect the goods from damage during the return process). Because we want the contract withdrawal process to proceed without complications to avoid a reduction in the purchase price refund, we have prepared a short list of what to look out for when purchasing at a distance:

• carefully open the packaging and keep it in an unchanged state until you are fully convinced that the product is suitable; when returning the product, return it in the original undamaged packaging to avoid a reduction in the purchase price refund;
• handle the products you received carefully, as damage and scratches can occur, especially on products that have lacquered black surfaces (LCD screens, housing, etc. ...),
• remove the protective film carefully, as careless removal of protective films and materials can cause damage to the product (e.g., dark lacquered surfaces),
• there must be no visible traces of use on the products (dust, hair, scratches, stains, dirt, ...),

The reduction in the value of the goods that have been used (beyond the limits of testing to determine the nature, characteristics, and functioning of the goods) amounts to a certain % of the regular retail price of the goods on the day of purchase of these goods: in the event that damage has occurred to the goods for reasons on the part of the user (e.g., that the goods or components of the sales set are damaged, in an altered quantity or quality, non-original or damaged packaging), eVolt is entitled to claim compensation from the user for the entire damage to the goods, in accordance with the basic principles of civil liability for damages. The user's liability for paying the reduction in the value of the goods can amount to the full regular retail price of the goods on the day of purchase of these goods, depending on the extent of the reduction in value, which is individually determined for each case by eVolt or authorized suppliers and service providers of the goods.

11.3. The possibility of withdrawing from the contract or returning the goods does not apply in the following cases:

• for goods or services whose price depends on fluctuations in the markets over which the company has no influence and which may occur within the withdrawal period,
• for goods that were manufactured according to the precise instructions of the consumer or were adapted to their personal needs,
• for goods which, due to their nature, are not suitable for return because they are inseparably mixed with other items,
• for goods that are perishable or expire quickly,
• for sealed audio or video recordings and computer programs if the consumer has opened the security seal after delivery,
• withdrawal from the contract is also not possible in the case of the supply of digital content that is not supplied on a tangible data carrier if the performance has begun and when the contract obliges the consumer to pay, if:
  • the consumer has previously given explicit consent for the start of performance during the withdrawal period,
  • the consumer has agreed that they thereby lose the right to withdraw from the contract, and
  • the company has provided a confirmation on paper or, if the consumer agrees, on another durable medium.

11.4. Before returning a product sold by the seller eVolt on the eVolt.si website, you can inform us at info@evolt.si. You can return the goods in two ways:

1. Send the purchased product together with the packaging and all associated equipment, as well as documentation, to the address of the store from which the order was sent to you.
2. You can return the purchased product personally at your own expense to our pickup point with all associated documentation and complete the return of the purchased product there.

12. Order Cancellation

Orders received through the eVolt.si online store can be canceled by the consumer without additional costs until they receive an email stating that the order has already been shipped from the eVolt.si online center. Notification of order cancellation is possible exclusively via email info@evolt.si.

In the email, provide the following information:

1. In the subject of the message: Order Cancellation
2. In the content of the message: a) consumer's first and last name b) consumer's address c) order number

13. Warranty

The warranty is valid in the territory of the Republic of Slovenia.

A warranty is any obligation that the manufacturer (hereinafter: guarantor) assumes towards the consumer in addition to the legal obligations of the seller arising from the mandatory guarantee for the conformity of goods and with which they undertake to repair or replace the goods for the consumer free of charge, return part or all of the purchase price when the goods do not meet the specifications or do not have the characteristics stated in the warranty certificate or the relevant advertising message available at the conclusion of the contract or before it.

The warranty legally binds the guarantor under the conditions set out in the warranty certificate and related advertising messages available at the conclusion of the contract or before it.

The guarantor guarantees the quality of the product or flawless operation within the warranty period if you use it in accordance with its purpose and the attached instructions.

The warranty period begins on the day the product is delivered to the consumer.

The warranty is valid in the territory of the Republic of Slovenia. The warranty validity is 12 months. After the warranty period expires, EVOLT d.o.o. ensures the supply of spare parts and service for a period of at least 3 years.

If the goods for which a mandatory warranty is issued do not meet the specifications or do not have the characteristics stated in the warranty certificate or advertising message, the consumer can first request the rectification of defects. If the defects are not rectified within a total of 30 days from the day the manufacturer or authorized service received the request for rectification of defects from the consumer, the manufacturer must replace the goods for the consumer free of charge with identical, new, and flawless goods.

The period from the previous paragraph may be extended for the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. When determining the extended period, the nature and complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair or replacement are taken into account. The manufacturer shall inform the consumer about the number of days for the extension of the period and the reasons for its extension before the expiry of the period from the previous paragraph. If the manufacturer does not repair or replace the goods with new ones within the period, the consumer can request a refund of the full purchase price from the manufacturer or request a proportional reduction in the purchase price.

If the consumer requests a proportional reduction in the purchase price, the reduction in the purchase price is proportional to the decrease in the value of the goods received by the consumer compared to the value the goods would have had if they were compliant.

Notwithstanding the above, the consumer can request a refund of the paid amount from the manufacturer if the non-conformity appears in less than 14 days from the delivery of the goods.

For replaced goods or a replaced essential part of the goods with a new one, the manufacturer issues a new warranty certificate.

The manufacturer or authorized service may provide the consumer with the free use of similar goods for the duration of the repair of the goods for which a mandatory warranty was issued.

If the manufacturer does not provide the consumer with replacement goods for temporary use, the consumer has the right to claim damages they suffered because they could not use the goods from the moment they requested repair or replacement until their execution.

Costs for material, spare parts, labor, transfer, and transport of products arising from the rectification of defects or replacement of goods with new ones are paid by the manufacturer.

The time during which the manufacturer provides you with repair, maintenance of goods, spare parts, and attachment devices for a fee is at least 3 years after the expiry of the warranty period.

Home repairs are not possible due to the complexity and non-portability of modern service equipment and the availability of spare parts.

The seller is not qualified for technical assessment regarding possible defects and thus cannot decide on the replacement of the product without the opinion of an authorized service center regarding the defect.

The warranty does not apply in cases stated in the individual warranty certificate for each item.

The warranty does not apply in the case of:

• if the product was handled incorrectly or was not maintained in accordance with the manufacturer's instructions.
• if the product was modified, repaired, or disassembled by unauthorized persons or services.
• if mechanical damage occurred due to external influences or incorrect use.
• if non-original or inappropriate spare parts were used.
• if the device was used for competitive or extreme purposes that exceed standard conditions of use.
• if the product was used in violation of the instructions for use.
• if the product was subjected to rain, snow, moisture, too low temperature, washed with a high-pressure cleaner, and similar…

Instructions for storage and maintenance of devices with li-ion batteries

Special rules apply to the storage of devices containing li-ion batteries. If it is determined that the battery was not properly stored or maintained, this may be a reason for exclusion from the warranty.

Immediately after purchase, the device must be connected to the original, attached charger and allowed to charge fully. The device must be charged regularly, at least every 2 months. For battery life, it is best to connect the battery to the charger before it is completely discharged. Charging is recommended when the battery falls below 30%.

When we want to store the device for more than 14 days, it is necessary to charge the battery between 70-100%, disconnect it from the device, and store it separately. Store the battery in a dry and warm place (15 – 25° C). Never store a battery that is completely discharged, as it can be permanently damaged! The battery or the device in which the li-ion battery is connected must not stand for more than 2 months without checking and charging. After 2 months of storage, check the battery status and charge it if necessary.

The warranty is excluded if more than 3 months have passed since purchase and the device has not been connected to power during this time.

If the above measures are not followed, the battery can be permanently damaged. Failure to follow measures that lead to battery damage is a reason for exclusion from the warranty.

The warranty does not cover defects that are the result of normal wear and tear, improper maintenance, or incorrect use of the product. The warranty explicitly does not apply to:

1. Consumable parts: tires, tubes, brake pads, discs, bearings, handles, chains, and lights, etc.

2. Liquid ingress: any damage to the battery or electronics caused by the ingress of water, moisture, or pressure cleaning, regardless of the device's IP protection level.

3. Mechanical damage: damage to the frame, motor, or housing caused by falls, collisions, or jumps.

4. Battery: natural reduction in battery capacity due to aging (usually up to 20% during the warranty period) and damage due to deep discharge (not stored according to instructions).

5. Maintenance work: brake adjustments, wheel centering, tightening screws, and adjusting the folding mechanism are considered regular maintenance performed by the user.

6. Interventions: any software changes (speed unlocking) or unauthorized opening of the device housing by unauthorized third parties.

7. We also do not honor the warranty for defects that occurred during transport after our delivery due to incorrect setting and handling of the device, mechanical defects, defects due to unprofessional, negligent handling of the product, in case of any unauthorized intervention in the device, if the defect occurred due to the use of unsuitable consumable material, if non-original parts were installed in the device, due to excessive voltage of electric current, force majeure, lightning strike, battery leakage, incorrect cleaning of products or its parts, and liquid ingress into the device.

Before handing over the device for service, it must be cleaned of all impurities and in the original packaging. Otherwise, we will be forced to charge you for the costs of cleaning the device.

In cases of abuse and incorrect use, use of force, and interventions that were not performed by an authorized service center, the warranty ceases to be valid. This warranty does not limit your legal rights.

The product is intended exclusively for personal use and not for commercial purposes.

14. Non-conformity of Goods

The seller must deliver the goods to the consumer in accordance with the contract and is liable for non-conformities that the goods had at the time of delivery.

14.1. When is there non-conformity?

Goods are not in conformity with the sales contract especially when (subjective requirements):

• they do not correspond to the description, type, quantity, and quality and do not have the functionality, compatibility, interoperability, and other characteristics as stated in the sales contract,
• they are not suitable for the specific purpose for which the consumer needs them and which the consumer informed the seller of no later than at the conclusion of the sales contract, and the seller agreed to this,
• they are not supplied together with all accessories and instructions, including installation instructions, as specified in the sales contract,
• they are not updated as specified in the sales contract.

In addition to the above from the previous paragraph, the goods are also non-compliant when (objective requirements):

• they do not correspond to the purposes for which goods of the same type are usually used, whereby, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the individual sector must be taken into account,
• they are not of such quality and do not correspond to the description of the sample or model that the seller made available to the consumer before the conclusion of the sales contract, where appropriate,
• they are not of such quantity and do not have the characteristics and other features, including in relation to durability, functionality, compatibility, and safety, as is usual for goods of the same type and which the consumer can reasonably expect given the nature of the goods and taking into account any public statement made in advertising or labeling by or on behalf of the seller or other persons in previous links of the contractual chain, including the manufacturer, unless the seller proves that:
  • they did not know about the public statement and could not reasonably be expected to know about it,
  • the public statement was corrected by the time the sales contract was concluded in the same or a comparable way as it was given, or
  • the public statement could not have influenced the decision to purchase the goods

14.2 Non-conformity in Installations

If installation is an integral part of the sales contract and is performed by or is the responsibility of the seller, any non-conformity resulting from incorrect installation of the goods is considered non-conformity of the goods.

If the consumer incorrectly installs the goods that they must install themselves due to deficient installation instructions provided by the seller or, in the case of goods with digital elements, by the seller or the company supplying the digital content or digital service, any non-conformity resulting from incorrect installation of the goods is considered non-conformity of the goods.

The consumer can exercise their rights arising from non-conformity if they inform the seller of the defect within two months from the day the non-conformity was established. The consumer must describe the defect in more detail in the notification of non-conformity and allow the seller to inspect the item.

14.2. Procedure and Warranty Claims in Case of Non-conformity

Notification to the Seller - Notification
The consumer can communicate the notification of non-conformity to the seller personally, for which the seller must issue a certificate, or send it to the store where the goods were purchased or communicate it to the seller's representative with whom they concluded the sales contract. The consumer can also send a notification of non-conformity via the email address: info@evolt.si

The consumer can exercise their rights arising from non-conformity if they inform the seller of the non-conformity within 2 months from the day the non-conformity was established. The consumer describes the non-conformity precisely in the notification of non-conformity and allows the seller to inspect the item or have it inspected by an authorized service center.

Period
The seller is not liable for non-conformities on the goods that appear after two years have passed since the item was delivered. It is considered that the non-conformity of the goods already existed at the time of delivery if it appears within one year of the delivery of the goods.

Warranty Claims
In case of correct notification of the seller about non-conformity, the consumer is entitled, under the conditions and in the order from this section, to:

1. request from the seller free establishment of conformity of the goods or digital content or digital service;
   In order to establish the conformity of the goods, the consumer can choose between repairing the goods and replacing the goods with new flawless goods, unless:
   • fulfillment of the chosen warranty claim is impossible or
   • fulfillment of the chosen warranty claim represents disproportionate costs for the seller compared to another warranty claim, taking all circumstances into account.
2. request a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract or contract for the supply of digital content or digital service and request a refund of the paid amount.
   The consumer can request a proportional reduction in the purchase price or withdraw from the sales contract in any of the following cases:
   • the seller has not repaired or replaced the goods or, where appropriate, has not finished the repair or performed the replacement of the goods in accordance with this law or has rejected the consumer's warranty claim for establishing conformity of the goods in accordance with the sixth paragraph of the previous article;
   • non-conformity exists even though the seller has tried to establish conformity;
   • the nature of the non-conformity is so serious that it justifies an immediate proportional reduction in the purchase price or withdrawal from the sales contract, or
   • the seller has stated or it is obvious from the circumstances that the seller will not establish the conformity of the goods within a reasonable time or without significant inconvenience to the consumer.

If the non-conformity appears in less than 30 days from the delivery of the goods, the consumer can withdraw from the sales contract and request a refund of the paid amount.

The consumer can withhold payment of the remaining part of the purchase price or part of this remaining part of the purchase price until the seller fulfills their obligation. The consumer exercises this right with a statement informing the seller of their decision.

In any case, the consumer also has the right to request compensation from the seller for damages, and especially reimbursement of costs for material, spare parts, labor, transfer, and transport of products arising from the exercise of the warranty claim.

The consumer exercises withdrawal from the sales contract with a statement informing the seller of the decision to withdraw from the sales contract. When the consumer withdraws from the sales contract, the consumer returns the goods to the seller at the seller's expense.

The right to claim non-conformity is regulated in more detail by the provisions of the Consumer Protection Act (ZvPot-1). For relationships not regulated by laws governing consumer protection, the provisions of the law governing obligation relationships apply.

15. Information on the Complaint Procedure

EVOLT, d.o.o. respects the applicable consumer protection legislation and makes every effort to fulfill its duty to establish an effective system for handling complaints. A customer can file a complaint in several ways, namely in writing, via email (info@evolt.si), and orally on record at one of the pickup points. Competent personnel at eVolt will decide on the complaint as soon as possible, or no later than within 8 days of receiving the complete documentation necessary for assessment. eVolt will send a response to the complaint with appropriate explanations in writing to the customer's contact address (in most cases to the email address). The customer has the right to file an objection to the complaint.

eVolt will send a decision on the objection with appropriate explanations in writing to the customer's contact address within 15 business days. With this, the decision of eVolt is final and the internal complaint procedure is concluded. In the event that the customer is not satisfied with the resolution of the complaint, they can file a lawsuit with the court of competent jurisdiction.

16. Out-of-court Settlement of Consumer Disputes

In accordance with legal norms, EVOLT, d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

EVOLT, d.o.o., as a provider of goods and services engaged in online commerce in the territory of the RS, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the electronic link.

The stated arrangement arises from the applicable Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online resolution of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

17. Product Reviews on the Website

A review can be submitted without logging into an account in the online store, and the possibility of submitting a product review is accessible to every visitor to our website. The merchant does not verify whether the reviewer who submitted the review is also recorded in our system as a buyer of the reviewed product. To submit a review, it is necessary to enter any name that will be displayed on the website next to the product review and comment, and a valid email address, which is not publicly published and is visible only to the website operator. All reviews will be published, regardless of whether they express a positive or negative opinion about the product. Product reviews and the publication of product reviews do not affect the contractual relationship between the merchant and the buyer. Reviews are not sponsored. Comments containing offensive language and comments containing personal data of eVolt employees or personal data of customers will not be displayed on the website.

When submitting a review, it is possible to rate the product with 1 to 5 stars, where 1 is the lowest and 5 is the highest possible rating. When submitting a review, marking with stars (from 1 to 5) is not mandatory, provided the review is submitted textually in the 'Your comment' field, which is a mandatory field without which the product review cannot be submitted. The average rating (average of all submitted ratings of an individual product from 1 to 5) is displayed on the product and other pages where the product is highlighted, next to the product name. Comments together with individual ratings are displayed at the bottom of the product page. They are primarily sorted by submission date, from newest to oldest. Website visitors can respond to already published comments and thus provide an opinion that lets the website operator and other visitors know whether the published comment was useful to them.

18. Product Sorting on Category Pages and in Search Results

Products in categories and in search results are sorted by price ascending. The user can also choose from the following options: (1) Sort by popularity, (2) Sort by average rating, (3) Sort by newest products, (4) Sort by price: descending.

19. Conditions for Removal of Construction Speed Limit or Product Modification at the Buyer's Request

Electric scooters and electric bikes from our offer are constructionally limited to a maximum speed of 25 KM/H.

Removal of the limit by the authorized service center EVOLT d.o.o. does not void the warranty, but any own intervention in the device by the customer or an unauthorized person causes immediate termination of the warranty validity.

EVOLT d.o.o. is also not liable for any damage or injuries resulting from the modification of the device. The customer is aware that the electric scooter after the removal of the limit is not suitable for participation in traffic and public areas (bike paths, sidewalks, pedestrian zones, etc.), as a construction limit of 25 km/h is required for participation in traffic, therefore it can only be used on private land.

After the removal of the limit, the product will be able to reach significantly higher speeds and greater power than legally determined. EVOLT d.o.o. assumes no responsibility for damage or injuries to the device and people due to changes in factory settings. After the removal of the limit, the scooter is exposed to greater loads and therefore the most exposed parts such as brakes, tires, suspension, bearings, etc., wear out faster than otherwise. By consenting to the removal of the limit, the customer is aware of these consequences and accepts them.

20. Test Rides

Test rides are available only to customers who meet the conditions for this, have a license, and appropriate equipment. Before the test ride, the customer signs a statement by which they assume all liability for damages and criminal liability for themselves, for other persons, and for property. EVOLT d.o.o. is not liable for injuries or damage that would occur to the customer or others due to the test ride. Test rides are available only in dry weather.

21. Security and Privacy

The eVolt.si online store provides all necessary technological and organizational solutions for complete purchase security. The transfer of sensitive personal and transactional data on the website is carried out in secure mode using the SSL (Secure Sockets Layer) protocol. Data is encrypted with up to a 256-bit key before it leaves your browser and is transferred to our server in protected form. The system thus prevents anyone from intercepting your personal and transactional data that you send to the online store.

Secure authorizations and credit card transactions are handled by EVOLT, d.o.o., and Stripe, Inc. for processing payment instruments of the NLB bank.

Stripe uses several advanced techniques and practices to ensure secure authorizations and credit card transactions. Some of the key security methods Stripe uses include:

• Tokenization: Stripe uses tokenization, where sensitive credit card data is converted into unique identifiers (tokens) that can be securely stored and used for transactions. Tokenization reduces the risk of data misuse, as tokens themselves are not useful outside the Stripe system.
• Encryption: Stripe encrypts all data transferred between the customer and Stripe servers using advanced encryption techniques (TLS – Transport Layer Security). This ensures that data is safe from interception during transfer.
• PCI DSS Compliance: Stripe complies with the highest security standards in the payment card industry, known as PCI DSS (Payment Card Industry Data Security Standard). This includes regular security audits, data access control, and other security measures that ensure the protection of payment card data.
• Strict Access Control: Stripe uses strict access control mechanisms that limit who can access sensitive data. This includes multi-factor authentication for access to Stripe systems.
• Fraud Prevention Tools: Stripe offers advanced algorithms for detecting and preventing fraud, such as Stripe Radar. Stripe Radar uses machine learning and an extensive database to identify suspicious transaction patterns and prevent fraud in real-time.
• Activity Tracking and Logging: Stripe logs all activities in its systems, allowing for tracking and identification of potential security incidents. These activities are constantly monitored and analyzed to ensure system security.

Card authorizations are performed in real-time with immediate verification of data in the banking system. We also ensure purchase security by complying with all applicable legal obligations and recommendations of the Slovenian and international consumer associations.

The transfer of sensitive personal and transactional data between your computer and the eVolt.si website takes place via a secure encrypted connection.

22. Collection and Protection of Personal Data

We inform you that we collect (process) your personal data obtained:

• upon online purchase (first and last name, address, email address, delivery address, phone number, data on the time and subject of purchase, IP address),
• upon potential complaints, claims, warranty claims, and other requests (first and last name, address, email address, phone number, data on the time and content and method of resolving these requests, data on the time and subject of purchase),
• upon subscription to e-news (email address) and based on your potential explicit consent and exclusively for the purposes for which you gave consent.
• and based on your potential explicit consent and exclusively for the purposes for which you gave consent,

22.1. Protection of Personal Data

We undertake that the personal data received from you will remain fully stored, protected, and processed by EVOLT, d.o.o. and potential contractual personal data processors. We will handle all obtained personal data in accordance with the highest standards of security and discretion and always in accordance with the applicable Personal Data Protection Act and other regulations in this field (General Data Protection Regulation, etc.). Your personal data is appropriately protected with us against loss, destruction, falsification, manipulation, or unauthorized access by third parties.

22.2. Your Rights Regarding Personal Data Protection

We inform you that:

• your personal data will be processed in accordance with regulations and for the purpose for which it was collected;
• personal data obtained based on consent and for the purpose from the consent will be processed until you revoke (withdraw) your consent. Other obtained personal data will be kept until the expiry of the legal retention period;
• you have the right by law to request from EVOLT, d.o.o. access to data, its correction, deletion, or restriction of processing, and the right to file an objection against the processing of personal data and a request for the transfer of personal data. You can exercise these rights with a written request sent to the address EVOLT, Ob sotočju 4, 1000 Ljubljana, or to the email address info@evolt.si; the company must inform the individual of the decision on the individual's objection, and it must contain reasons and information about the right to appeal to the supervisory authority within 15 days of notification of the decision;
• you can file a complaint with the supervisory authority (Information Commissioner of the RS) if the processing of personal data is not in accordance with regulations;
• you can contact the company's data protection officer via email info@evolt.si;
• personal data can also be processed by contractual partners with whom the company has concluded personal data processing contracts and who at the same time can ensure an appropriately high level of personal data protection;
• personal data will not be forwarded to third parties except to those users who have a basis for this in law, contract, or demonstrate another legal basis;
• in connection with the processing of personal data based on explicit consents, we also perform automated decision-making at the company, including profiling, for the purpose of analyzing individual preferences and adapting the company's offer to these preferences and for informing about products, services, novelties, and other important notifications adapted to their preferences.

23. Cookie Notice

Legal Basis
The basis for the notice and use of cookies is the Electronic Communications Act (Official Gazette No. 109/2012; hereinafter ZEKom-1). This includes rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user's computer or mobile device.

What are cookies?
Cookies are small text files that are transferred to the user's computer upon visiting a website or after the visitor's consent. An individual cookie can only be read and used by the server that sent the cookie. It usually contains:

• the name of the cookie,
• the name of the server from which the cookie was sent,
• the lifespan of the cookie (when the cookie expires),
• value – usually a randomly generated unique number or selected settings.

The cookie itself does not collect information, but if the server reads it, it can help the website improve the visitor's user experience. It can also provide the operator with insight into the use of the website.

The lifespans of cookies vary. We know:

• Temporary or session cookies – these are created upon visiting the website and deleted when the user leaves the website.
• Permanent or stored cookies – these cookies remain on the computer even after the visitor leaves the website. They can last for several years. Among other things, they are intended for building user profiles, storing settings, and traffic analysis.
• We also distinguish between 1st party cookies and 3rd party cookies. 1st party cookies are loaded by the website. 3rd party cookies originate from partner websites or services.

What cookies does our website contain?
Basic or necessary cookies – These cookies enable the normal functioning of the website. Without them, we cannot guarantee flawless operation.
Analytical cookies – These cookies allow us to monitor your use of the website. Based on this data, we can prepare a better user experience and more interesting content.
Cookie settings – On our website, we use cookies to ensure a quality user experience. We will be happy if you confirm all cookies.

Settings
Browser cookie control – You can also change and control cookie settings in your web browser.

• Firefox
• Chrome
• Edge
• Internet Explorer 9
• Internet Explorer 7 and 8
• Opera
• Safari

24. Disclaimer

The website operator, EVOLT, d.o.o., strives for the highest possible level of up-to-dateness and correctness of the data published on the website www.evolt.si. Nevertheless, a reduced level of operation of the technological solution used, entry, transfer, or any other data processing can cause an error displayed on the website. In the event that a website visitor assesses that it is incorrectly displayed data, they can always inform us at the email address info@evolt.si or by phone (+386) (0)30 771 787. In such a case, EVOLT, d.o.o. will inform the buyer of the changes and allow them to withdraw from the contract or replace the ordered item.

EVOLT, d.o.o. is not responsible for occasional downtime of the site. EVOLT, d.o.o. is also not responsible for the content of opinions about items written by visitors to our website. We review opinions before publication and reject those that contain obvious untruths, are inappropriate, misleading, or offensive.

25. Help and Additional Questions

If you have additional questions regarding our offer or use of the eVolt.si website or need more information, help is at hand. A list of frequently asked questions is located at the link, or you can write to us at the address info@evolt.si or call us at phone 030 771 787 from Mon - Fri, from 9:00 to 19:00 or write to us at Email: info@evolt.si.

26. Final Provisions

These terms and conditions shall enter into force on 26. 11. 2025 for users who purchase goods or services on or after this date.

On the day these terms and conditions enter into force, the previous terms and conditions shall cease to apply.

These terms and conditions are published and accessible on the eVolt.si website.