Puch Ballad

We accept:

• Debit and credit cards (Visa, MasterCard, American Express, Discover & Diners Club​),
• PayPal,
• Direct Bank Transfers.
• Installment payments - NLB Buy&Go and LeanPay (Slovenian residents only),
• Payment upon delivery by cash or card (for orders up to 999,99€ inside Slovenia),
• Local pick-ups in Ljubljana warehouse

We currently offer domestic shipping within all member countries of the European Union (EU), with the exception of Malta, Cyprus, the Åland Islands, the Greek Islands, the Canary Islands, the Balearic Islands, Sicily, and Sardinia. We do not currently ship to countries outside of the European Union.

Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after your order confirmation email is received.

Standard Shipping Time: Delivery within Slovenia generally takes 2-7 business days after processing and dispatch. Delivery time for orders heavier than 50 kg might take up to 12 days.

Please note that delivery times are estimates and may be affected by factors outside of our control, such as holidays, high order volumes, or unforeseen logistical issues. We will notify you promptly via email if there are significant delays.

• Shipping within Slovenia is free of charge.
• Shipping cost outside of Slovenia but within the EU vary depending on the country of origin, destination, and package weight. The applicable shipping fees will be calculated and displayed during the checkout process, before you finalize your order.

We offer a free 30-day return policy. This means you have 30 days from the date you receive your item to request a return free from charge.

To be eligible for a return:
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You will also need to provide the receipt or proof of purchase.

Please note that certain items are not eligible for return. For more information please refer to our Returns & Refund Policy.